Returns & Exchanges
At HÅG Office, we are committed to your ergonomic comfort and offer a 30-day trial period to ensure your new seating solution perfectly supports your workspace. If you are not completely satisfied, we offer a straightforward return process for all genuine HÅG products.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare for Shipment
Carefully disassemble the chair and pack it securely in its original protective packaging to prevent damage during transit.
Schedule Collection
Affix the provided prepaid shipping label to the box and schedule a pickup or drop it off at an authorized carrier location.
Quality Inspection & Refund
Once our warehouse inspects the returned item for original condition, we will process your full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing